TJCTV Jewelry Made Affordable will gladly refund your purchase price on any item returned to us in its original, unaltered condition within 10 business days from the date you receive the shipment. Any item that has been sized, set, unset or modified by the customer in any way is non-returnable. Shipping, handling and optional insurance charges, if any, are not refundable. Buyer pays return shipping and insurance charges. Returns are subject to a 10% restocking fee.
All returns require a Return Authorization. To return an item, call 1-866-577-3635 toll free to receive a Return Merchandise Authorization Number (RMA #). Please write this number on the package where it is visible. Customer service is available Monday thru Friday from 9 AM to 5 PM Eastern Time.
All items with tag(s) marked as NON RETURNABLE IF TAG IS REMOVED must have all tag(s) attached to the item(s) in order to be refunded.
You will also need to include the invoice with your return.
Ship returns to:
1006 Epco Drive
Dandridge, TN 37725
Please inquire of the size of the ring you are purchasing when ordering. We will size your ring up to two sizes larger or smaller for $30 plus $20 for each additional size thereafter per item. Please allow an additional five business days for sizing or alterations to your purchase. Please note that any alterations or sizing voids the return policy.